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Mr. Brook Rolter is a management and organizational development consultant with over 20 years of experience assisting organizations with strategic and operational changes. Utilizing a comprehensive approach combining management, organizational development, and facilitation expertise, he engages and coordinates multiple perspectives to deliver practical approaches for organizational improvements and measuring performance.

Brook has assisted organizations in federal, private, and nonprofit sectors. Within the Federal sector, he supported Agencies to develop and implement organizational strategies and performance programs to improve internal management, link strategy with performance, and satisfy oversight reporting requirements. Brook has assisted numerous inter Agency and inter Department programs with internal management and external oversight reporting, including within the National Counterterrorism Center, the National Children’s Study, The Joint Pipeline Office, and the National Interagency Fire Center.

Within the private sector Brook has domestic and international experience with aerospace, banking, oil and gas, publishing, manufacturing, and telecommunications. He has helped clients understand stakeholder and customer feedback to balance opinion based discussions in the planning process; analyze organizational performance; clarify strategic directions and priorities; deploy strategies; and install integrated management processes to link strategy and performance. Additionally, Mr. Rolter developed and instituted the approach and tools for a major international business and consulting services firm to facilitate and guide clients’ implementation of changes within their organizations.

Brook has delivered numerous presentations and trainings on organizational performance, metrics, Six Sigma, quality management, re-engineering, bench-marking, team development, and other management tools.

Brook holds a Masters of Business Administration from the Anderson School of Business at UCLA, a Bachelor of Science in Mechanical Engineering from Cornell University, and is a graduate of Georgetown University’s Organizational Development and Change Management Program. He is active in the Organizational Development Network, American Society for Quality, and the Association for Strategic Planners, and has been a member of Board of Examiners for Malcolm Baldrige National Quality Award. He is also a licensed PuMP® Consultant.

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Author: Balanced Scorecard Institute

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