The Balanced Scorecard – Who’s Doing It?
Increasingly, as balanced scorecard (BSC) concepts become more refined, we have had more inquiries asking for examples of organizations that have implemented the BSC, how the BSC applies to a particular business sector, metrics are appropriate for that sector, etc. This section provides a database of working balanced scorecard examples that our research has located.
By 2004 about 57% of global companies were working with the balanced scorecard (according to Bain). Much of the information in the commercial sector is proprietary, because it relates to the strategies of specific companies. Public-sector (government) organizations are usually not concerned with proprietary information, but also they may not have a mandate (or much funding) to post their management information on web sites.
Balanced Scorecard Examples
Below we offer links to some files and publications that will show you what the documents and results of balanced scorecards look like. Although these all differ in format and details, they serve to illustrate the visual effectiveness of the balanced scorecard approach to strategic management. (Note: these documents are the products of their respective organizations, not the Balanced Scorecard Institute).
Vinfen Corporation – A private, non-profit human services organization based in Cambridge, MA. They recently published a scorecard and a newsletter that provides details about their strategic plan and performance measures.
Defense Finance and Accounting Service (DFAS) – Example of a balanced scorecard-based strategic plan for this world-class financial organization, and some additional information about how it was developed (Nov. 2001).
Federal Avaiation Administration Logistics Center – A highly customer-focused organization with a balanced scorecard-based strategic plan. Their original plan is a rather large (37 MB) file, so we have removed the graphics and here we provide the text content only, in order to reduce the file size.
Department of Energy Federal Procurement System– One of the early Federal Government adopters of the balanced scorecard. Continues to lead by example with this FY2003 Performance Assessment.
Department of Energy Federal Personal Property Management Program – Example of a balanced scorecard for a major government program.
Government Strategy Map Example – Example of a generic strategy map for a government organization on the Federal, State or local level.
Regional Airline – A strategy map, with objectives, performance measures and initiatives in the balanced scorecard framework.
Credit Card Company – A generic example of a possible strategy map for an innovative credit card company.