Ungku Harun Al’Rashid Ahmad is a Human Resources and Management professional with 35 years’ experience. He has worked in multinational companies such as Citibank, Cabot Corporation, RJ Reynolds Tobacco, Sandvik and BHP from the US, Sweden, and Australia. He was in senior roles at the country, regional and global level. He has managed Human Resources for the South East Asia region when working for RJ Reynolds Tobacco and, Asia Pacific region when working in the Cabot Corporation. At the global level he managed Human Resources for Sandvik AB while based out of Sweden, Denmark and Singapore.

A Malaysian citizen, he has also worked in government linked companies such as Khazanah Nasional Berhad (the sovereign wealth fund of Malaysia), Golden Hope Plantations, Multimedia Development Corporation and the Johor Corporation. In these organizations he introduced leading edge Human Resources practices while approaching Human Resources Management from a strategic perspective. In Golden Hope Plantations he managed oil palm, rubber, cocoa and coconut cultivation at the upstream level while handling palm oil refining and rubber processing at the downstream level.

He has deep experience in strategic human resource management, in particular performance management, talent management, reward management and organization transformation. He is a certified Balanced Scorecard Professional. He introduced and managed the development of the Balanced Scorecard in the Johor Corporation and Multimedia Development Corporation. He developed and implemented the Group Human Resource Scorecard when in Johor Corporation. Ultimately, he led the business plan development process using the Balanced Scorecard methodology in the Johor Corporation Group. He was personally involved in and advised managements of the key subsidiary companies in the Johor Corporation Group in the development and implementation of their Balanced Scorecard. He has also used the Balanced Scorecard as a performance management tool for the organization and its employees in most of the companies he worked in.

A strategic thinker, he has sat on the boards of several companies within the Johor Corporation and Multimedia Development Corporation groups of companies. He was the Chief Executive Officer of a subsidiary company of the Multimedia Development Corporation.

Ungku is a Certified Human Resource Director (CHRD), a Certified Balanced Scorecard Professional and a Certified Professional Coach. Ungku has undergraduate and graduate degrees from Indiana University, USA and RMIT University, Australia. He is a doctoral candidate for the Doctor in Business Administration degree with PPA-IPE, France. He was awarded an excellence award in Cabot Corporation and 2 excellence awards by the Malaysian Institute of Human Resource Management.

Sorina started her career in the private sector as HR manager for Coca-Cola in 1992. She developed the HR team and participated in hiring and developing top management team in more factories in Romania.

With over 28 years in Human Resources and 25 years developing and leading own company, Sorina is interested to create long-term partnerships with clients all over the world. In the business relations, Sorina uses her competencies in order to develop programs that are answering to customers needs for performance.

Sorina is trainer and coach by vocation and she works with clients that share the same values: accountability, involvement, authenticity and performance. She has a strong belief that every business connects people and results and that the role of HR processes is to build performance in short and long term perspective. Among the clients with whom she has worked with are Azomures, Autoliv, Veoneer, Mahle, Continental, Celestica, Zeelandia, CRH, Holcim, and Emerson.

Sorina is certified as Thomas Behaviour analyst and Emotional Intelligence consultant, a certified trainer and project manager as well as a trainer in coaching programs for managers. She is a certified Balanced Scorecard Professional (BSP).

She is founder of Alternative Foundation and of HR association in Oradea. Sorina is also co-founder in Rotary Club Oradea Art Nouveau where she is doing voluntary projects. She is member in Professional Women Network.

Sorina has authored many articles in Sales Magazine, Business Review, Cargo magazine but also of stories for kids. Sorina believes that every person should be the best herself or himself and not the best copy of the role model!

Eddy is the Managing Partner at VANGUARDS Consulting with 25+ years of experience in supporting clients solve critical challenges around strategy formulation, organizational design, performance management and information systems in several industries such as banking, FMCG, real estate, hospitality, F&B, healthcare, aviation, government and oil & gas.

His professional background includes various key positions in international firms (including Horwath and BDO International), as well as ADDIMA Consulting, a strategy and management consulting firm.

Eddy’s hands-on expertise lies in formulating strategies, analyzing, auditing and redesigning business processes and leading comprehensive business transformation projects aimed at improving organizational performance, operational efficiency and processes effectiveness.

Eddy is a regular keynote speaker in major strategy and performance management forums in the GCC region. On behalf of the Balanced Scorecard Institute, he recently trained and certified over 2000 government employees from across all government entities in the Kingdom of Saudi Arabia. He also acts as professional advisor for a number of General Managers, Executives and Government Officials within his areas of expertise.

As a Balanced Scorecard Master Practitioner (BSMP), a Certified Information Systems Auditor (CISA), a Key Performance Indicators Professional (KPIP) who holds a Certification in E-Commerce (CEC) and a Performance Measurement Blueprint Methodology (PuMP), Eddy is well equipped to head major turnaround projects in the public and private sectors.

Michael is a Strategy Management Group Senior Associate and Certified Balanced Scorecard Master Professional. He also guest teaches Strategic Management for the International Graduate School of Business and has lectured in MBA programs in Australia, Hong Kong and Singapore for many years.

Michael’s early career was in economics and accounting with one of KPMG’s Australian predecessors and then the Reserve Bank of Australia. He subsequently completed an MBA at the University of Washington and the Advanced Management Program at the Australian Staff College. He occupied senior executive positions in accounting and finance in the South Australian public sector, culminating as Finance Director and then Secretary of the SA Health Commission. After completing a Ph.D in strategic management, including research periods at the University of Washington and the London School of Economics, he became the inaugural CEO of a private hospitals and health services group and was later appointed by the Government as CEO of a new Statutory Authority. He retired after 7 years of growth to establish his own management consultancy practice.

As a consultant, Michael has worked extensively with major health organizations in reviewing their strategic management structures and systems and developing new national and international programs. He was instrumental in the establishment and development of Osteoporosis Australia and in the growth of specialist surgical training programs into regional centers in Malaysia and Indonesia. He has been responsible for the development of several University strategy courses and the delivery of international surgical conferences in Australia and China.

His most recent balanced scorecard consultancies have included a Papua and New Guinea Savings and Loans Society, an Australian Government superannuation fund and a large ISO certifying company.

Alan is a Strategy Management Group Senior Associate and a UK-based management consultant and trainer who has focused his last 22 years’ experience on the Balanced Scorecard and its practical application as the key enabling tool to achieve effective strategy execution.

After an executive-level career with a major London-based bank, Alan began a second career as an independent consultant / trainer in 1996, having already achieved 3 years’ experience of leading an early BSC program within his former bank. As Alan describes it – “when we started our BSC in 1993 there were no consultants, trainers, text-books nor conferences on the subject. We just had the initial Harvard papers and a lot of initiative and enthusiasm – and hard work. It’s a great way to learn.”

As a trainer, focusing mainly on the Balanced Scorecard and Strategy Execution matters, Alan has conducted well over 300 events across the world, but with a special focus on the Middle East and South East Asia. Alan’s Scorecard assignments have covered a wide range of industry sectors, within family, private and public ownership.

In addition to the conventional development of scorecards, Alan has 3 special areas of interest on the subject:

• Ensuring that organizations make the best use of the Scorecard concept and tool: too many organisations struggle with this aspect of their strategy management
• The “HR Scorecard” which focuses on the development of the Learning & Growth / Organisational Capacity perspective (always the most challenging part of the Scorecard) and the Tier 2 development of the HR function Scorecard
• Applying the Balanced Scorecard concept to SMEs: an exercise in pragmatic adaptation

Alan brings a practical and disciplined approach to his consulting and training assignments with the ultimate focus on helping organisations to improve real-world sustained business performance rather than simply aligning with text-book theory.

Dwaine Forbes is a Strategy Management Group Senior Associate and the Co-Founder and CEO of Return on Investment Consulting (ROIC) Limited. He has extensive strategic planning experience spanning over a decade, where he has worked with many non-governmental organizations (NGOs), public and private sector organizations. These engagements included facilitating financial and budgeting planning, strategic and operational planning, training, and other planning related initiatives.

In his consulting roles, Dwaine has served clients such as the Jamaica Stock Exchange, Dairy Development Board, Tetra Tech DPK, FHI 360, Digicel Foundation, UNICEF, and the British Council. His extensive professional experience working in the public sector included working for the Office of the Cabinet, Child Development Agency, Real Estate Board, Jamaica Bauxite Mining Limited and the Ministry of Education. Dwaine also has experience in hospitality and financial industry and received awards for performance in sales.

Dwaine has a Master’s degree in Government from the University of the West Indies, Mona, Postgraduate Diploma in Financial Services Management from the Jamaica Stock Exchange E-Campus, and a Bachelor’s Degree from the International University of the Caribbean. He is also a Balanced Scorecard Professional (BSP).  Dwaine is also passionate about community service and was recognized in 2018 by the Linstead Development Committee, for his contribution to the development of Linstead community.

Pascale Fressoz, is a Strategy Management Group Senior Associate that has more than 20 years of business experience within an international and multicultural environment, including in North Africa, Africa and Middle East. She worked in England in the IT industry for six years, developing sales activities, then moved into the pharmaceutical industry for sales/marketing and clinical trial management activities (project management). She also worked in the tourism industry as a deputy director before creating her consulting firm. Pascale created a strategy and sustainable development consulting firm, Millenium Entreprises, in Haute-Savoie – France, to help private and public sector organizations in the evaluation, definition and implementation of strategies based on the Balanced Scorecard Institute’s Nine Steps to Success™ methodology.

Pascale worked for business companies, cities, business schools and also UN agencies (France, England, Switzerland, Egypt, Gabon, Gambia, Tunisia, Oman, etc).

With a strong focus on social issues, she created an NGO in 2006 in Geneva, the International Alliance for the Millenium Development Goals (aiodm2015.org), and co-founded the Coalition of NGO for the MDG’s, in 2010. The NGO created sites and focal points in more than 10 countries (Tunisia, Ivory Coast, Senegal, India, etc) . She organised a number of high level conferences on fight against poverty and sustainable development, especially at the UN Palais in Geneva. She is part of different networks and is elected in Thônes and CCVT council (Haute-Savoie).

Pascale has been rewarded by the Ivory Coast government with the “Legion of Honour”. She has also been nominated as Honorous Citizen of the Village of Eri Makouguié, in Africa Ivory Coast, where she implemented an innovative program “AIODM Millenium Villages”

Pascale is the co-author of a chapter of Effective Strategy Execution book of Bernd Heesen and the French Review of Management.

Nichelle Granderson, is a Strategy Management Group Senior Associate and Chief Strategy Officer and Founder of StrategyPlus Consulting (S+). She is a HR Expert | Strategist leading the design of strategic business solutions, business development, client interventions as well as client management and engagement for a wide spectrum of clients across the region.

She is a certified by Balanced Scorecard Institute and The George Washington University College of Professional Studies as a Balanced Scorecard Strategic Planning Professional™ (BSP) and Key Performance indicators Associate™ (KPIA) and Objectives and Key Results Professional™(OKRP). In addition, she is the holder of a Master’s Degree in Human Resources as well as a Bachelor of Arts degree in Business Administration with a number of HR Professional Certifications: Saville™ Wave Psychometric User, Organization Design, Train the Trainer, Competency Development, Industrial Relations.

Nichelle has led Strategic Planning Exercises and have been part of Executive Teams charged with the crafting and execution of a number of Corporate and Functional Plans utilizing the BSC methodology and tools, both in the Private and Public Sector. Her experience spans close to (20) years at the Senior and Executive Management level supporting Group/ Country CEOs and Boards, tasked with leading medium to large professional teams both in the Private and Public sector within various industries such as: Telecommunications, Retail, Technology, Manufacturing & Distribution, Education, Regional Community and National Development.

In her most recent roles, she was engaged as as a Senior Business Advisor/ Consultant at the Arthur Lok Jack, UWI; the HR Director for the Eastern Caribbean at Digicel Caribbean Ltd. and the Secretary General’s Office, CARICOM Secretariat as a HR/ Change Consultant. In past she has also lectured the HR Certificate Programme at UWI SOC and was Technical Programme Manager for YTEPPs Entrepreneurship Programme responsible for the oversight of the Programme and its various facilitators.

Nichelle has functioned both at an operational and strategic level in specialist areas such as: Strategic Planning, Organization Design, Change Management, Business Process Reengineering, Governance, Recruitment & Selection, Compensation & Benefits, Strategic Performance Management, Training & Development, Industrial Relations, Employee Relations, HR Information Systems. In addition, she is quite proficient in Organization Effectiveness/ Analysis, HR Auditing, Readiness Assessments, Business Solution Model Conceptualization and Policy |Tool design.

Rami is a Partner at VANGUARDS Consulting with 13+ years Strategy and Management Consulting experience for prestigious organizations such as Ernst & Young and PricewaterhouseCoopers.

Throughout his career, he supported multinationals improve organizational results by translating their strategy into operations from strategy formulation to business process re-engineering and implementation.

Rami’s strategy formulation and execution expertise includes the Balanced Scorecard framework, organizational design, business process management, workflow & manpower optimization, as well as policies and procedures development in the areas of Human Resources, Finance, and Operations.

Rami regularly facilitates strategy formulation, strategy management, business process re/design and Finance related workshops to a variety of clients across different industries such as banks, financial institutions, petrochemicals companies & government entities. As such, he recently trained over 2,000 Saudi Government Officials on Strategy, Balanced scorecard and Performance Management in-line with Kingdom of Saudi Arabia Vision 2030.

He also acts as a professional advisor to a number of General Managers, Executives and Government Officials within his areas of expertise.

Rami is a Balanced Scorecard Master Practitioner (BSMP), a Key Performance Indicators Professional (KPIP) and a Certified Business Process Associate (CBPA). He holds a BS. in Banking and Finance. He is also a member of the Association of Business Process Management Professionals (ABPMP).

Amin is a passionate Master Trainer, Senior Consultant, and Business Coach. He conducted over 270 public and in-house customized training sessions including classroom and online delivery across the MENA region covering a wide range of industry sectors. With 35+ years of experience holding senior leadership positions in International Organizations including (United Arab Shipping Company, Lloyds Register, Orange Jordan Telecommunication), Amin has been also coaching and acting as an advisor who delivers practical tactics for organizational improvements for Executives and Leaders.

He has been a noteworthy leader in the fields of Strategy Management (through Balanced Scorecards framework), Transformation Programs, Customer Experience and Customer relationships Management (through the deployment of COPC International Standard in Customer Service Operations), Quality and Business Processes Management and Improvement (through Six Sigma, Sigma lean, Kaizen), Change Management, Project Management with an outstanding history of managing projects from initial conception, through development, to implementation.

Throughout the years, Amin has earned many certifications accredited by esteemed organizations. He is a Balanced Scorecard Master Professional (BSMP), Certified Master Trainer (Atd), Certified Innovation Strategist (CInS) , Certified KPI Professional (KPIP) , Quality and Business Processes Lead Auditor ( Lloyds Register & IRCA), Six Sigma Black Belt Project Manager ( Orange Group ), Customer Experience COPC Implementation leader, Certified Senior Examiner for King Abdullah II Excellence Program (EFQM), in addition to being a certificated surveyor and industrial inspector.

Vast number of Private and Public organizations used Amin’s training, Consulting and Coaching services including: The Council of Urban Planning and Municipalities- UAE Abu Dhabi, Abu Dhabi Government, Mohammad Bin Rashid establishment for Small and Medium Enterprise- UAE Dubai, Saudi Arabia Government, STC – Saudi Arabia, Riyadh Bank, Saudi Rail, Tahhakum -Saudi Arabia, Jeddah Ports, Dubai Water Company, SOHAR Bank -Oman, SAAB Bank – Saudi Arabia, Asia Cell- Iraq, Orange Jordan, Wataniya Palestine. Amin’s knowledge, support, and personality makes his methods very rewarding.

Clive is a strategy and business performance focused management consultant with over 25 years’ experience in the international IT and communications industry. He has frequently been at the leading edge of new technology introduction including; internet, mobile, voice products and more recently SaaS and Cloud. He is a motivational leader who has managed business creation, strategy, sales and product development in the UK, Europe, USA and Japan.

Clive has spent his career helping both large and medium sized organisation create and implement effective business strategies. While at IBM he was responsible for the introduction of the first Internet based services into the European marketplace. Following a move to Fujitsu he became the Strategy Director for Application Services, Europe helping the company to get to grips with Cloud based technologies. Clive is certified as a Balanced Scorecard Master Professional.

Farzaneh is a Strategy Management Group Strategic Partner and Advisory Board Member with over 20 years of successful business development, change management and innovation experience who has a passion for excellence and thrives on driving change. Farzaneh’s extensive career at global level has resulted in many successful initiatives being adopted lucratively. She believes in simplifying processes and delivering results through strategic planning and effective execution.

As the CEO and Managing Partner of Transform Alliance (TA), Farzaneh is committed to assisting organizations achieve transformation through the engagement of TA’s alliance partners. Having identified the mission of the organization, clients are guided and closely monitored on the journey from Strategy Formation and Implementation to Change Management. A key focus throughout is the end result and measurement of the ROI on each project.

Farzaneh joined the Institute for International Research (IIR) Middle East in 1994 and progressed from a position as Conference Manager to the global role of Partnership Director – Professional Development & Learning Division within Informa PLC.

In this capacity, Farzaneh was responsible for consolidating the network of 500 trainers, ensuring consistency of commercial terms, and worked closely with the trainers and training business managers to develop key products. She also transformed the relationships Informa had developed with key accreditation and certification bodies. During her role, Farzaneh reported to the Managing Director and led a team to manage Informa’s pool of subject matter experts more efficiently. She was instrumental in identifying new talent to ensure the sustainability of the business.

Farzaneh is a Key Performance Indicator Professional (KPIP), Balanced Scorecard Professional (BSP) and has a Master’s Certificate in Project Management from George Washington University. She has an Honours degree in Combined Sciences (Statistics & Biology) from University of Brighton in the UK.

Bob is a Balanced Scorecard Institute Senior Associate, a certified Balanced Scorecard Master Professional and Managing Director of a management consulting organization based in Australia. With a PhD in science and experience as a researcher, he brings a strong scientific and evidence-based approach to his work, ensuring that best practice approaches are adopted, while at the same time always looking for new and creative ways of improving processes and outcomes. His main areas of expertise are strategy development and effective implementation, evaluation of major programs and systems, and performance measurement and management. He is passionate about capacity building and supporting organizations to be high performing and delivering sustainable outcomes that exceed their expectations.

Bob has worked in private, public and not-for-profit sectors in a diverse range of areas including manufacturing, tertiary education, health and overseas development. Prior to establishing his own consultancy business in 2009, Bob was Director of Performance with a large regional public health service in Australia where, among other things, he initiated and then oversaw the implementation and cascading of the Balanced Scorecard over an eight-year period. With 15,000 staff, over 40 hospitals and community centers, this was one of the largest implementations in the health sector internationally. Feedback from an evaluation conducted 10 years after commencement was extremely positive with the following comments indicative of those from senior management, ‘The Balanced Scorecard is part of our organizational DNA and what sets us apart as an excellent performing organization’ and ‘I don’t know of a better tool to get an organization focused and staff seeing how they can contribute to success’. Bob continues to play an important role in strategy development and evaluation in the health sector.

Bob has facilitated over 150 Balanced Scorecard and strategy workshops in a variety of settings in Australia, Asia and the Pacific and has led a number of independent reviews or evaluations of organizational programs and systems. He is trained in cross-cultural communication, can speak Indonesian and has lived and worked in South East Asia.

Mr. Deepak Mehta is a Strategy Management Group Senior Associate and the Director of Augmentum Management Solutions Pvt Ltd., that is based in India.

Deepak is a seasoned Organizational change & transformation professional with over 27 years of experience under his belt. He is a qualified Mechanical Engineer with additional qualifications in Computer Science, a Six Sigma Green Belt, and a Balanced Scorecard Professional (BSP).

He founded Augmentum Management Solutions with the aim of helping organizations reach and expand their goals. He has worked with organizations in various industries like manufacturing, sales & distribution, service and project management and many other industries.

He has helped grow various organizations through methods like: People & Process management, Change management through culture of discipline, Virtual CEO – where he manages change by acting as the CEO of an organization, Sustainable process management, and the Implementation of SOP & SAP.

His working methodology and thorough study of an organization helps him devise the most appropriate strategy for transformation of the client organization. Through his team, Deepak ensures constant feedback and thereby ensuring fine tuning of various processes and to achieve the desired results.

Through SAP & SOP, he ensures that the outcome of the processes is tangible and also adds accountability to the employees within the client organization, thereby making them an integral part of change & process management.

His relationship management skills combined with his analytical skills give him an upper-hand in ensuring he drives the organization in the right direction. He also, works with coaching the management to handle change and transformation through the process thereby giving them an on the job training of effective organization management.

His contribution to the success of his client’s organization has been well recognized and commended by his clients over the years. His success is also evident in the fact that he is the go-to person for his past clients when they want to employ new strategies for growth/change.

James Meltz is a passionate sales and marketing strategist who partners with companies, governments and entrepreneurs having previously launched two start-up companies himself. He considers himself an architect of change.

After spending more than two decades in the events industry where he has held several key management positions, James joins Transform Alliance (TA) as the COO and Partner with his many years of personal and professional contacts.

Educated in the USA, James has spent several years in the Middle East where global challenges in economic conditions continue to test even the strongest organisations. Both large established companies and SMEs are facing a variety of challenges as they strive to find growth, stay competitive and innovative, while Governments look to move to a more sustainable level of growth, tighten fiscal discipline and continue diversifying their economies. As the strategy of TA is to assist organisations to transform with the engagement of our global alliances, James believes companies can definitely work to find solutions that will improve their ROI, productivity and retention.

James is a Balanced Scorecard Professional (BSP) and has attended Strategy Management Performance Systems from George Washington University.

Charles is a Senior Associate who has over 17 years experience working at management level on strategy development and management in the transformation of public sector institutions. He previously worked for the BSI as embedded Consultant at the Federal Ministry of Health, Ethiopia and was Manager; Corporate Performance Management at Uganda Revenue Authority.

He has facilitated Balanced Scorecard training and development at All Africa Leprosy, Tuberculosis and Rehabilitation Training (ALERT) Centre, the Africa Import Export Bank – Cairo and Harare, Uganda Revenue Authority, The Central Bank of Uganda, Uganda Finance Trust, Uganda Parliamentary Commission, Kenya Electricity Generation Company and The National Bank of Commerce Tanzania. Charles is currently working on a project to revamp the performance of 41 State Owned Enterprises in Ghana.

Charles holds a Masters Degree in Management Sciences and is a development studies profession with a wide range of experience in financial management, activity based costing and budgeting, and organizational culture management. He is an Alumnus of Makerere University – Kampala, Uganda Management Institute, Public Administration International (UK), and Maastricht School of Management (The Netherlands) and is Balanced Scorecard Master Professional certified.

Alan Power is a consultant/trainer and a Strategy Management Group Associate who operates globally providing support for organizations in the areas of business excellence, operational excellence, service excellence, and leadership.

Prior to becoming a freelance, in 2002, Alan held several senior positions in learning & development in the U.K.’s finance sector. It was during this time he developed a passion for Quality Management (Lean and Six Sigma) that directly led to him being invited to deploy Quality Management strategies to establish and manage a new mortgage company in 1989. While he was a general manager of this company, he encountered and adopted the Balanced Scorecard, making him one of the U.K.’s very early adopters to use this tool in 1992. The success of his company was recognized when it was presented with the national quality award for business excellence in 1996.

Following a merger of his employer with another major U.K. bank, Alan was appointed to a head office role to develop and direct the new banking group’s quality policy and strategy. As part of this role, he led a team of internal consultants charged with embedding the Balanced Scorecard as the strategy management tool in the bank’s business units. To facilitate this, Alan developed his own strategy management system incorporating quality management strategies with the Balanced Scorecard.

Alan has been a visiting lecturer at the University of Warwick and the University of Leicester, and a speaker at many international conferences. He has delivered dozens of courses as an associate of Informa Middle East as well as for clients in the Far East, West Africa, and the Caribbean. He has also acted as a consultant for several organizations in the U.K. and the Middle East.

Alan has a post graduate diploma in Quality Management, is a Member of the Institute of Operations Management, a Fellow of the Chartered Management Institute, an Assessor for the European Foundation for Quality Management excellence awards and an accredited Leadership trainer with the John Adair Associates and his courses have several endorsements from prestigious organizations, e.g. the George Washington University, Dubai.

Kayode is the Managing Director and CEO of Balanced Scorecard West Africa, a global partner of Strategy Management Group (SMG) and a SMG Senior Associate.

He was Managing Director of Access Bank Plc. and Societe Bancaire Nigeria Ltd until April 2004. He also worked with the Central Bank of Nigeria and the then Nal Merchant Bank Plc. He is an expert in structured credit transactions and has led several corporate restructuring exercises and capacity building engagements. He was consultant to the UK Department for International Development (DFID) and the World Bank on Nigerian financial sector review studies and the study of financial integration in Africa.

Kayode holds a Balanced Scorecard Master Professional (BSMP) certification and is a M.Sc. Economics graduate of the University of Lagos, a Fellow (FCIB) and Financial Studies Diploma (DipFS) holder, of the Chartered Institute of Bankers, England, an alumnus of the Lagos Business School Advanced Management Programme and a certified business counselor.

Mark is a Strategy Management Group Senior Associate and the lead consultant of BSS Africa, a South African based consulting and training firm owned by PMI Africa.

Mark has more than 25 years experience in facilitating change in organizations. Some of the key areas of expertise are strategic development, change management, performance management, and management development.

Mark’s role as a facilitator, trainer and business coach and his emphasis on practical “how to” strategies and tactics in various industries and governmental sectors, allows him to share his experiences and some proven best practices from a range of disciplines. Some of the private and public organizations that have benefited from Mark’s consulting and training services include: Botswana Ministry of Health, Swaziland National Housing Board, De Beers, Anglo American, BMW SA, Social Security Commission of Namibia, NAMFISA, SEDA, Telkom SA, Botswana Telecoms, African Banking Corporation, FNB Insurance, Central bank of Lesotho, Law Society of South Africa, ECDC, National Communications Agency and many government ministries and departments in southern Africa.

Angela Wainaina is a strategy and performance management consultant and leadership coach. She works with private and public sector organizations to develop and implement strategy by defining clear, measurable, well understood results and performance measures that deliver improved and sustainable results.

With 24 years of management consulting experience in African countries including Kenya, Uganda, Tanzania, Rwanda, Burundi, Zambia, and Ghana, Angela understands the challenges that organizations experience in connecting strategy design and delivering strategic results and targets for performance.  She focuses on helping organizations shift from potential performance by moving minds to drive meaningful change and achieve desired results. Her expertise covers strategic planning and execution, performance measurement and management, change management and executive coaching.

Angela has served private and public sector clients including the Kenya Ports Authority, Bank of Tanzania, Ghana Grid Company, Uganda Communications Commission, NITA (Uganda), Muranga County Government, Tana Athi Water Services Board,  NHIF, WWF (Kenya), Kenya School of Government, Microenterprise Support Programme Trust (MESPT),  Kenya ICT Board, Africa Harvest Bio Tech International, CORAT Africa, New KCC and the Ministry of Health. In the private sector, she has worked with organizations including Simba Corporation, Apex Porto Noveli, HACO Industries, Engie Mobisol,  Family Bank, Fusion Investment Management, KCB, CBA, Kenya Nut Company, Naivas, Kenya Women Finance Trust, Kenya Women Holding Company and Naivas.

Prior to founding Coach Consult, Angela was the Consulting Director at BSEA. Before joining BSEA, she worked as an Associate Director with Deloitte Consulting, East Africa in the Strategy & Operations practice and was responsible for leading the delivery of Strategy services. She worked as a Manager with Deloitte Zambia and thereafter with Chemonics International as a Business Process Reengineering Manager under the USAID funded Zambia USAID/Zambia, Millennium Challenge Account Threshold Program. Her career started with Deloitte Emerging Markets in Washington, D.C  as a Business Analyst.

Angela holds an MBA in Strategic Planning & Economic Policy from Maastricht School of Management. She is a Balanced Scorecard Master Professional (BSMP), a Certified Performance Measurement Consultant and a Certified Executive Coach. She is a member of the International Coaching Federation and a member of the Institute of Directors, Kenya.