by Balanced Scorecard Institute | May 16, 2017
Kirsten is the Director of HR & Administration. She is a skilled human resources professional with 28 years of experience in Human Resource management, including recruiting, resource management systems, competency and capability frameworks and development, staff productivity and utilization, personnel assessment processes and programs, compensation, staff career development and counseling, performance management, retention and attrition strategy and goal setting, as well as handling terminations and reductions in force (RIFs). Kirsten is also knowledgeable in benefits planning and administration, and has experience with public relations, communications, and event planning.
At the Strategy Management Group, Kirsten is a member of the Executive Leadership team with responsibilities for forecasting business needs and performance planning, analysis, and execution. She is responsible for the employee policies and procedures, diversity, inclusion and ethics, annual assessment process, and all aspects of employee relations and compensation planning. She acts as an advisor to the Leadership Team on strategic HR issues, including: employee relation issues, training, goal setting, and career development. Kirsten also manages the company’s domestic and international conference planning; she has organized and managed events in the US, as well as in several Middle East countries.
Kirsten’s career has spanned multiple industries, including technology, government, non-profits, and financial institutions. She has worked for Deloitte Consulting, PriceWaterhouseCoopers, Coopers & Lybrand, Freddie Mac, and General Dynamics.
Kirsten is a certified Balanced Scorecard Professional (BSP) and holds a BS degree in Communications and Public Relations from James Madison University; she has won several Service Awards during her career.
by Candice Ramer | May 16, 2017
Jay Eubanks is a Senior Associate with the Balanced Scorecard Institute and the Strategy Management Group, Inc. Jay brings 15 years’ expertise in the areas of performance management, strategy, change management, training, organization development, and organization transformation. He works with Executives and Leaders in both public and private sector organizations and uses proven methods, approaches, and frameworks to improve vision, execution, and performance focused on results. Jay’s expertise helps organizations develop and use strategic planning, performance measures, acquisition management, budgeting, change management, and strategic communications to improve organizations efficiency and results.
As a trusted advisor and consultant, Jay works with political and executive-level government officials from Federal, state, and local government agencies in the assessment, implementation, and reporting of performance. Past clients include the United States Army and Navy, the Departments of Homeland Security, Energy, Commerce, Veterans Affairs, and the Federal Energy Regulatory Commission (FERC). He has also worked with several State and local governments, including Arizona, Florida, Maryland, Texas, the City of Phoenix, and Southern California Regional Rail Authority.
Jay’s private sector experience includes assignments with GroundSwell, Execute To Win, Phoenix Soccer Development Group, United Technologies, and others.
During his career Jay has worked at The Performance Institute, ICF International, and Enlighteneering Since 2012, Jay has owned and operated the consulting firm 2B Performance, LLC. Jay graduated in 2001 from Northern Arizona University with a Bachelor of Science in American Political Studies with emphasis on the American Legal System. He is certified by Prosci in Change Management and is also a Certified Government Performance Manager.
by Balanced Scorecard Institute | May 16, 2017
Pamela Freeland, a Senior Associate with Strategy Management Group, is a strategic planning consultant, facilitator, and trainer with over 35 years of experience in health care and working with non-profit and public entities. She has led numerous planning and training engagements with clients nation-wide as well as joining a team of experts in training leaders aligned with the Ministry of Health in Ethiopia. As founder and president of StrategySync, Pamela brings expertise in strategy design, balanced scorecard, strategic management, and consensus building, and group facilitation to assist clients in designing and leveraging transformational strategy within their organizations.
As an executive with leadership and management accountability for strategic planning, Pamela facilitated strategic planning for over 20 years at MeritCare Health System (a large integrated health care delivery system now known as Sanford Health System) in Fargo, ND. She continues to provide consultation and coaching to profit, non- profit and public entities nation-wide in creating vision and strategy, incorporating the balanced scorecard methodology as a powerful approach to successful strategy development, and designing organization-specific approaches for ongoing strategy management. She brings particular expertise in health-related organizations, municipalities, and non-profits in the public sector.
Pamela has provided specialized training on the balanced scorecard and strategic management and has been a co-instructor for Strategy Management Group’s certification program. She has taught Organizational Communication and Change Management in an MBA/Master of Management program. Pamela brings advanced training in facilitation, group dynamics, and numerous thinking and group process tools, having completed a Mastery program in the Technology of Participation through the Institute of Cultural Affairs. In addition to applying facilitation skills in her work with the balanced scorecard, she is called upon to engage groups in complex problem solving, bring groups to consensus, or work with teams to address specific issues or questions. Pamela received her MS in Nursing from the University of Minnesota and an MBA from Minnesota State University, Moorhead.
by Balanced Scorecard Institute | May 16, 2017
Henry Gonzalez is a Strategy Management Group (SMG) Senior Associate with more than 30 years of federal government service.
He has helped clients with strategic planning, leadership, acquisitions, and program management. In addition to teaching SMG classes on strategic planning and balanced scorecard, he also teaches leadership courses associated with Dr. Stephen Covey’s best-selling book, “The 7 Habits of Highly Effective People”, continuing the similar facilitation work he had done earlier in his career for the Department of the Navy. He brings his perspective as an accomplished practitioner to these leadership classes.
His federal career as an engineer, manager and senior executive focused on program management and acquisition of advanced technology systems for national missions in naval warfare, air traffic management and homeland security/law enforcement. He led organizations of up to 400 federal employees, oftentimes assigned to integrate disparate units with new organizational missions or to turn poor performance around. Henry also led strategic planning efforts for agency components of up to 35,000 employees and used the balanced scorecard approach in a major regional and operational organizational unit. As a seasoned executive, during the last few years of his federal career he focused on solving complex agency-level and cross-agency issues through collaborative leadership, rational analysis and strategic communications.
Beside his professional life and experience, Henry has been very active with non-profit volunteer organizations. He is the Vice President of a national historic lighthouse preservation organization and was co-leader of the non-profit’s first Strategic Plan and is on its Strategic Planning Committee. He and his wife also recently started a non-profit to support the primary, secondary and university education of over 400 children and students in a remote area of Haiti.
Henry holds a Bachelor’s of Science degree in Ocean Engineering from Florida Atlantic University, as well as Master’s of Science degrees in Ocean Engineering and in Ocean Systems Management from the Massachusetts Institute of Technology, where he was also a Graduate Research Assistant.
