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Dr. Gardner Shaw is a Strategy Management Group Senior Associate. Dr. Shaw is a management consultant and executive trainer who focuses on helping organizations achieve better results. He has over 20 years of experience in management, applied statistics, organizational behavior, training and facilitation, and policy implementation. Much of Dr. Shaw’s work has been with the senior leadership of organizations, in strategic planning, performance measurement, and system/process analysis. He has designed and delivered courses in performance measurement, process analysis and process management for managers and internal consultants, and is a frequent speaker at conferences on performance management.

He worked (in conjunction with Howard Rohm) to develop a Balanced Scorecard Strategic Management System for the Joint Interagency Task Force – East, and to provide training in performance measurement of IT professionals in GSA. He has also worked with the several agencies in the Department of Labor in improving the linkage of their performance measures to their mission, and identifying more outcome-oriented measures, as well as assisting in specific performance and process improvement initiatives. Dr. Shaw worked with senior managers of the FDIC in developing results-oriented performance measures of agency performance, as part of Strategic Planning process. He worked with Division managers within FDIC in developing Annual Performance Plans.

In addition, he has provided strategic planning support to such organizations as the Defense Intelligence Agency, the Joint Staff, and the National Institute for Occupational Safety and Health. He has provided support in performance measurement and process improvement to Federal agencies that include the Internal Revenue Service, the Joint Staff, and the Defense Security Service. Dr. Shaw has served as a senior consultant with Process Management International (PMI), providing consulting, facilitation, and training expertise to a variety of government sector clients. Prior to working with PMI, Dr. Shaw provided consultation and training support to the U.S. Environmental Protection Agency and the Department of Energy’s civilian radioactive waste management program.

Dr. Shaw was a member of the faculty of SUNY Buffalo, where he did research and writing in organizational behavior and inter-organizational relations, and taught in the areas of public management, applied statistics, public policy analysis, and economic and risk assessment. He has also served as director of research for a private, non-for-profit business association, as a high school principal, and as a secondary school teacher.

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Author: Balanced Scorecard Institute

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