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Nathalie is a Business & Process Improvement Consultant with the Balanced Scorecard Institute, and the Strategy Management Group, Inc. Nathalie is a graduate of McGill University (Montreal, Canada) where she has received her Bachelor’s in Chemical Engineering in 2000. After moving to Texas, she pursued a Master’s in Business Administration from Texas A&M and became a member of the Phi Kappa Phi Honor Society.

Nathalie is a Six Sigma Black Belt (SSBB), Lean Instructor, ASQ Certified Quality Engineer (CQE), World Class Manufacturing (WCM) Instructor and a well-rounded Continuous Improvement (CI) professional with over 20 years’ experience.

Nathalie’s CI knowledge is as deep as her practical experience is wide. She has functioned as an internal and an external consultant for over 20 years, in industries such as semiconductors, plastics, building materials, pharmaceutical, and healthcare. She is a hands-on professional with a strong focus on strategy execution, methodical problem solving and work standardization that impact customer service, financial performance, and employee engagement. Her communication and leadership approach are grounded in ‘Respect for People’ through mutual education and coaching.

She routinely works with sales, operations, engineering, quality, supply chain to successfully implement Business & Process Improvements. She facilitates workshops and team meetings at all levels, from senior leadership to middle managers to front line employees equally well. Conducting Lean & Six Sigma workshops, facilitating Kaizen events, creating strategy deployment plans, implementing quality systems, creating a metrics-based improvement strategy, and deploying an organization wide Operational Excellence system are among her passions and expertise.

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Author: Balanced Scorecard Institute

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