by Balanced Scorecard Institute | May 16, 2017
Terry is a Certified Balanced Scorecard Master Professional (BSMP) and Key Performance Indicator Professional (KPI) with over 30 years of experience working in both the private and public sectors. He has held a variety of managerial and executive leadership positions over his career and has expertise in balanced scorecard, strategic mapping, performance measurement, staffing analysis, work-flow analysis, time and motion studies, organizational assessment, and work-load analysis. He has also authored upper division level courses in past years for St. Petersburg College in Florida. As an international consultant, facilitator, and lecturer, he has developed and taught courses on a wide variety of topics, including balanced scorecard, performance measurement, strategic mapping, promotional processes, and facility/property management. He has lectured throughout the United States, Canada, and the Middle East on a variety of topics.
Terry has provided training and executive consulting services to both domestic and international clients such as NAVAIR PMA-231, the US Defense Department Digital Media Activity, Abu Dhabi Police, the U.S. Border Patrol, the Pinellas County Sheriff’s Office (FL), Linde Process Plants, the City of Richmond (VA), City of Lethbridge (AB), City of Deerfield Beach (FL), City of Glendale (AZ),Five Acres, ANSA McAL, the United Methodist Church Global Commission on Race and Relations, Indian Rocks Baptist Church, Children’s Mental Health Services (ON), CloudHesive, McLeod Software, Kingsgate Transportation, Caribbean Community (CARICOM), Qatar Red Crescent, Qatar Petrochemical Company, Rohde & Schwarz, San Antonio International Airport and the Ascendant Group. Terry has also worked closely with many governmental entities in assisting them with developing meaningful performance measures to improve organizational performance. He was responsible for the development, implementation, and management of the Balanced Scorecard process for a law enforcement agency, where he was a Division Commander, comprised of more than 3,200 employees.
Terry has a MS in Managerial Leadership, a BS in Finance, an AAS in Law Enforcement, is certified as an Advanced Planner by the International Association of Law Enforcement Planners and is a former CALEA (Commission on Accreditation for Law Enforcement Agencies) Assessor. He serves on the steering committee for the Customer Experience Certificate Program for the University of South Florida and as Chairman of the Financial Board for a large non-profit organization in Largo, FL.
by Candice Ramer | May 16, 2017
Susan Sweetman is a Senior Associate of Strategy Management Group as well as a successful CEO that has focused her leadership on strategic planning, quality improvement and leading very large not-for-profit leaders in creating excellent services for clients. She is a thoughtful, experienced leader, facilitator, and trainer. Throughout her 35-year career, she has been recognized as an innovative, strategic, and analytical leader.
She has helped government sectors build trusted and positive relationships with their clients; analyzing data critical to their organizational strategy and implementing solutions to improve operational efficiencies.
Susan holds a Bachelor’s Degree in Social Work, a Master’s Degree in Public Administration, and a Master’s Degree in Law. She is a Certified Balanced Scorecard Professional and has professional experience in successfully implementing the Balanced Scorecard methodology in multiple organizations she has led.
Susan’s home base is in Ontario, Canada but has lived in several other provinces across Canada due to her husband’s military service. She now spends a significant amount of time enjoying being a co-pilot to her husband, flying at their home base in Spruce Creek, Florida.
by Balanced Scorecard Institute | May 16, 2017
Maria N. Wall, P.E. is a Strategy Management Group Associate. She has over 15 years of experience in engineering, strategic planning, CRM, business intelligence, process improvement, and market analysis. She is recognized for facilitating and leading diverse, cross-functional teams in defining and executing customer-driven business strategies. Maria has helped companies in the financial services, real estate, industrial materials and government sectors build profitable relationships with their customers; analyzing data critical to their business strategy and implementing solutions to improve operational efficiencies and marketing effectiveness.
Previously, Maria worked at Cherokee Investment Partners, Beazer Homes, PricewaterhouseCoopers, American Express, and North Carolina Department of Transportation.
Maria has an MBA in Marketing, Operations, and Information Management from Wharton Business and a BS in Civil Engineering from Virginia Tech.
by Balanced Scorecard Institute | Jan 30, 2017
Ungku Harun Al’Rashid Ahmad is a Human Resources and Management professional with 35 years’ experience. He has worked in multinational companies such as Citibank, Cabot Corporation, RJ Reynolds Tobacco, Sandvik and BHP from the US, Sweden, and Australia. He was in senior roles at the country, regional and global level. He has managed Human Resources for the South East Asia region when working for RJ Reynolds Tobacco and, Asia Pacific region when working in the Cabot Corporation. At the global level he managed Human Resources for Sandvik AB while based out of Sweden, Denmark and Singapore.
A Malaysian citizen, he has also worked in government linked companies such as Khazanah Nasional Berhad (the sovereign wealth fund of Malaysia), Golden Hope Plantations, Multimedia Development Corporation and the Johor Corporation. In these organizations he introduced leading edge Human Resources practices while approaching Human Resources Management from a strategic perspective. In Golden Hope Plantations he managed oil palm, rubber, cocoa and coconut cultivation at the upstream level while handling palm oil refining and rubber processing at the downstream level.
He has deep experience in strategic human resource management, in particular performance management, talent management, reward management and organization transformation. He is a certified Balanced Scorecard Professional. He introduced and managed the development of the Balanced Scorecard in the Johor Corporation and Multimedia Development Corporation. He developed and implemented the Group Human Resource Scorecard when in Johor Corporation. Ultimately, he led the business plan development process using the Balanced Scorecard methodology in the Johor Corporation Group. He was personally involved in and advised managements of the key subsidiary companies in the Johor Corporation Group in the development and implementation of their Balanced Scorecard. He has also used the Balanced Scorecard as a performance management tool for the organization and its employees in most of the companies he worked in.
A strategic thinker, he has sat on the boards of several companies within the Johor Corporation and Multimedia Development Corporation groups of companies. He was the Chief Executive Officer of a subsidiary company of the Multimedia Development Corporation.
Ungku is a Certified Human Resource Director (CHRD), a Certified Balanced Scorecard Professional and a Certified Professional Coach. Ungku has undergraduate and graduate degrees from Indiana University, USA and RMIT University, Australia. He is a doctoral candidate for the Doctor in Business Administration degree with PPA-IPE, France. He was awarded an excellence award in Cabot Corporation and 2 excellence awards by the Malaysian Institute of Human Resource Management.
by Balanced Scorecard Institute | Jan 30, 2017
Eddy is the Managing Partner at VANGUARDS Consulting with 25+ years of experience in supporting clients solve critical challenges around strategy formulation, organizational design, performance management and information systems in several industries such as banking, FMCG, real estate, hospitality, F&B, healthcare, aviation, government and oil & gas.
His professional background includes various key positions in international firms (including Horwath and BDO International), as well as ADDIMA Consulting, a strategy and management consulting firm.
Eddy’s hands-on expertise lies in formulating strategies, analyzing, auditing and redesigning business processes and leading comprehensive business transformation projects aimed at improving organizational performance, operational efficiency and processes effectiveness.
Eddy is a regular keynote speaker in major strategy and performance management forums in the GCC region. On behalf of the Balanced Scorecard Institute, he recently trained and certified over 2000 government employees from across all government entities in the Kingdom of Saudi Arabia. He also acts as professional advisor for a number of General Managers, Executives and Government Officials within his areas of expertise.
As a Balanced Scorecard Master Practitioner (BSMP), a Certified Information Systems Auditor (CISA), a Key Performance Indicators Professional (KPIP) who holds a Certification in E-Commerce (CEC) and a Performance Measurement Blueprint Methodology (PuMP), Eddy is well equipped to head major turnaround projects in the public and private sectors.
