Terry Sterling

by Balanced Scorecard Institute | May 16, 2017

Terry is a Certified Balanced Scorecard Master Professional (BSMP) and Key Performance Indicator Professional (KPI) with over 30 years of experience working in both the private and public sectors. He has held a variety of managerial and executive leadership positions over his career and has expertise in balanced scorecard, strategic mapping, performance measurement, staffing analysis, work-flow analysis, time and motion studies, organizational assessment, and work-load analysis. He has also authored upper division level courses in past years for St. Petersburg College in Florida. As an international consultant, facilitator, and lecturer, he has developed and taught courses on a wide variety of topics, including balanced scorecard, performance measurement, strategic mapping, promotional processes, and facility/property management. He has lectured throughout the United States, Canada, and the Middle East on a variety of topics.

Terry has provided training and executive consulting services to both domestic and international clients such as NAVAIR PMA-231, the US Defense Department Digital Media Activity, Abu Dhabi Police, the U.S. Border Patrol, the Pinellas County Sheriff’s Office (FL), Linde Process Plants, the City of Richmond (VA), City of Lethbridge (AB), City of Deerfield Beach (FL), City of Glendale (AZ),Five Acres, ANSA McAL, the United Methodist Church Global Commission on Race and Relations, Indian Rocks Baptist Church, Children’s Mental Health Services (ON), CloudHesive, McLeod Software, Kingsgate Transportation, Caribbean Community (CARICOM), Qatar Red Crescent, Qatar Petrochemical Company, Rohde & Schwarz, San Antonio International Airport and the Ascendant Group. Terry has also worked closely with many governmental entities in assisting them with developing meaningful performance measures to improve organizational performance. He was responsible for the development, implementation, and management of the Balanced Scorecard process for a law enforcement agency, where he was a Division Commander, comprised of more than 3,200 employees.

Terry has a MS in Managerial Leadership, a BS in Finance, an AAS in Law Enforcement, is certified as an Advanced Planner by the International Association of Law Enforcement Planners and is a former CALEA (Commission on Accreditation for Law Enforcement Agencies) Assessor. He serves on the steering committee for the Customer Experience Certificate Program for the University of South Florida and as Chairman of the Financial Board for a large non-profit organization in Largo, FL.

Susan Sweetman

by Candice Ramer | May 16, 2017

Susan Sweetman is a Senior Associate of Strategy Management Group as well as a successful CEO that has focused her leadership on strategic planning, quality improvement and leading very large not-for-profit leaders in creating excellent services for clients.  She is a thoughtful, experienced leader, facilitator, and trainer.  Throughout her 35-year career, she has been recognized as an innovative, strategic, and analytical leader.

She has helped government sectors build trusted and positive relationships with their clients; analyzing data critical to their organizational strategy and implementing solutions to improve operational efficiencies.

Susan holds a Bachelor’s Degree in Social Work, a Master’s Degree in Public Administration, and a Master’s Degree in Law.  She is a Certified Balanced Scorecard Professional and has professional experience in successfully implementing the Balanced Scorecard methodology in multiple organizations she has led.

Susan’s home base is in Ontario, Canada but has lived in several other provinces across Canada due to her husband’s military service.  She now spends a significant amount of time enjoying being a co-pilot to her husband, flying at their home base in Spruce Creek, Florida.